delvinarquos - Professional Financial Planning Services in Robina QLD

Information We Collect

When you visit delvinarquos or use our financial planning services, we collect various types of information to provide you with personalized financial guidance and improve your experience. This includes information you provide directly and data we gather through your interactions with our platform.

Personal information includes your name, email address, phone number, postal address, date of birth, and financial details you share during consultations or when creating your financial plans.

Contact information including email, phone, and mailing address
Financial information such as income, expenses, investment goals, and risk tolerance
Technical data including IP address, browser type, and device information
Usage patterns and preferences when navigating our platform
Communication records from your interactions with our team

How We Use Your Information

Your information helps us deliver tailored financial planning services that align with your specific goals and circumstances. We analyse your financial data to create comprehensive plans and provide ongoing guidance that adapts to your changing needs.

We also use your information to communicate important updates about your financial plans, market changes that might affect your strategy, and educational content that supports your financial literacy journey. This communication happens through email, phone calls, and secure messaging within our platform.

Creating and maintaining your personalized financial plans
Providing ongoing financial advice and plan adjustments
Sending relevant market updates and educational resources
Improving our services based on user feedback and behavior patterns
Complying with Australian financial services regulations and requirements

Information Sharing and Disclosure

We take your privacy seriously and never sell your personal information to third parties. However, there are specific circumstances where we may share your information to provide you with comprehensive financial services or meet legal obligations.

We may share information with trusted financial institutions, investment platforms, or professional service providers who assist in implementing your financial plans, but only with your explicit consent and under strict confidentiality agreements.

In some cases, Australian law requires us to disclose information to regulatory bodies such as ASIC (Australian Securities and Investments Commission) or AUSTRAC (Australian Transaction Reports and Analysis Centre) to ensure compliance with financial services regulations.

Licensed financial institutions for investment and insurance products
Professional advisors including accountants and legal counsel when necessary
Regulatory authorities when required by Australian law
Service providers who assist with platform operations under strict confidentiality

Data Security and Protection

We implement comprehensive security measures to protect your financial information from unauthorized access, alteration, or disclosure. Our systems use industry-standard encryption protocols and are regularly updated to address emerging security threats.

All financial data is encrypted both in transit and at rest using AES-256 encryption standards. Our servers are hosted in secure Australian data centers that comply with ISO 27001 security standards and undergo regular security audits.

Multi-factor authentication for account access
Regular security assessments and penetration testing
Encrypted data transmission and storage
Limited access controls for staff handling sensitive information
Automated monitoring for suspicious activities

Your Rights and Choices

Under Australian Privacy Principles, you have several important rights regarding your personal information. You can request to access, correct, or delete your personal data at any time by contacting our privacy team.

You have the right to request a copy of all personal information we hold about you, ask for corrections to inaccurate information, or request deletion of your data when it's no longer needed for our services.

You can also opt out of marketing communications while continuing to receive important service-related notifications. If you wish to close your account, we'll guide you through the process and explain how long certain information may be retained for regulatory compliance.

Access your personal information and data processing activities
Correct inaccurate or incomplete personal information
Request deletion of your personal data subject to legal requirements
Opt out of marketing communications and non-essential data collection
Lodge complaints about privacy practices with our team or OAIC

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our financial planning services and meet Australian regulatory requirements. Different types of information have varying retention periods based on legal obligations and business needs.

Financial advice records are typically retained for seven years as required by Australian corporations law. Contact information and communication records are kept for three years after your last interaction with our services, unless you request earlier deletion where legally permissible.

Financial planning documents: 7 years from creation date
Transaction records: 7 years as required by Australian law
Communication records: 3 years from last interaction
Marketing preferences: Until you withdraw consent
Technical logs: 12 months for security and performance analysis

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. These technologies help us understand how you use our platform and identify areas for improvement.

Essential cookies are necessary for basic website functionality, while analytics cookies help us measure website performance and user engagement. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit some website features.

We use Google Analytics to understand website usage patterns, but all data is anonymized and cannot be traced back to individual users. You can opt out of analytics tracking through your browser or Google's opt-out tools.

Changes to This Privacy Policy

We review and update this privacy policy regularly to reflect changes in our services, technology, and applicable laws. When we make significant changes, we'll notify you via email and prominently display the updates on our website.

Minor updates that don't materially affect your rights or our data handling practices will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.